| PROCESS OF ORDER |
| 1 |
We receive your order. |
|
|
| 2 |
We check availabilty of your item |
NG |
If your item has all sold out, we cancel your order, and let you know.
If there are rest of items available, we adjust total amount, and continue processing your order without notice.
Please let us know at "Special instructions/comments" box on our order form, if you don't want us to send items unless we have all items you ordered. |
| 3 |
Credit card transaction |
NG |
If we couldn't use your credit card, we cancel your order, and let you know. |
| 4 |
We check your information with your credit card company through our credit card company.
It takes 3-10 days depends on your credit card company.
Some credit card company never answers personal information, and we can't send item to you in this case.
If you want to make sure your credit card company to answer our question, please tell them that Japanese credit card company "NIPPON SHINPAN CO LTD (TYO)" will contact them to check your billing address information to authorize your order.
NIPPON SHINPAN is one of biggest credit card company in Japan
Stock Overview by REUTERS
Company Profile by Yahoo!
Official Website (JAPANESE) |
NG |
If any of these information doesn't match with registered information with credit card company, we cancel your order, and let you know.
*If credit card company noticed the invalid credit card has been used, we have duty to give them all information belongs to this order (IP address etc). |
| 5 |
We check availabilty of your item |
NG |
If your item has sold out while this process, we cancel the credit card transaction.
If there are rest of items available, we adjust total amount, and continue the credit card transaction.
We are sorry, but we can't hold your item even in this short term, because there are so many flawed orders which we can't notice before we get an answer from our credit card company. |
| 6 |
Delivery |
NG |
If your item was returned, and you still would like the item, we ship again with actual shipping fee, but if you wouldn't like the item anymore, we cancel the last credit card transaction, and charge shipping fee, and 15% of restocking fee. |
| 7 |
We send invoice to your credit card company in 1 month, and you will get invoice from your credit card company in next 1 month. |
NG |
|